Hi, I’m Chris. Designing Platforms, Journeys, and Systems that Drive Growth.
I’m a UX Design Lead with 20+ years of experience shaping enterprise software, SaaS, and multi-channel experiences. At TechInsights, I lead the redesign of a unified B2B information platform — aligning product, marketing, engineering, and leadership around a shared customer journey. I bring a foundation in design systems, advanced prototyping, and AI-powered interfaces, helping teams move faster while delivering experiences that scale. My work has guided complex digital transformations for global companies including Walmart, Accor Hotels, Allergan, Sobeys, and Scotiabank.
Active Users Through AI-Powered Discovery
Insightful Chat
Designed an AI assistant for semiconductor professionals, enabling natural-language content discovery to boost active user retention and conversion.
DESIGN LEAD @ TECHINSIGHTS
UX Strategy, Conversational UI, AI UX, Product Design, AI Discovery & Retention
Enterprise-scale redesign
Raising UX Maturity to Drive Platform Growth
Directed redesign of TechInsights’ corporate and platform funnels, aligning multi-segment user journeys with business strategy. Boosted traffic to 300k+ monthly visitors and 1.6k daily logins, supporting 100k active users. Established a cross-org design system to unify corporate, marketing, and platform experiences.
4x active user growth
DESIGN LEAD @ TECHINSIGHTS UX Strategy, Systems Design, Information Architecture, Enterprise UX Transformation
EMPLOYER BRAND · COMMUNITY PLATFORMS
Employer Brand Platforms
Two major employers with 100K+ monthly visitors and 125K+ employees faced career sites with page sprawl, inconsistent journeys, and unclear EVP messaging. Candidates couldn’t quickly find relevant roles or understand company culture, leading to drop-offs before application.
Redefining EVP Journeys for Walmart & Sobeys
SENIOR UX DESIGNER @ NEXUS COMMUNICATIONS UX Strategy, Systems Design, Information Architecture, EVP & Employer Brand Platforms
ONBOARDING · RETURN DRIVERS · RENTENTION
Habit Loops That Drive Return, Engagement & Renewals
Design habit-forming UX patterns that drive retention and repeat engagement ensuring users experience time-to-value and continuous ROI from their subscription.
Driving ⅓ Platform Activity
DESIGN LEAD @ TECHINSIGHTS UX Strategy, Systems Design, Cross-functional Collaboration, Behavioral Design & Retention Loops
I’m always open to discussing design leadership, enterprise UX strategy, and AI-driven experiences.
Let’s connect on LinkedIn or email me at chris@cgervais.ca