Chris Gervais | Design Leader and Mentor
Portfolio | About | LinkedIn

Chris Gervais

Lead Product Designer

Design leader with 20+ years of experience shaping enterprise platforms, SaaS products, and multi-channel experiences. I lead UX strategy and systems design that bridge business goals, technology, and user needs, transforming complexity into clarity. Currently leading the unified B2B platform redesign at TechInsights, driving cross-functional alignment and active user growth. I help organizations scale design maturity, unify ecosystems, and turn UX into measurable growth.

Experience

TechInsights | 2021 – Present
Senior UX Designer, Team Lead

  • Directed an enterprise-wide platform redesign aligning corporate, product, and platform journeys to deliver 4× active-user growth.
  • Established a scalable design system across corporate and platform interfaces for unified brand expression and accelerated delivery velocity.
  • Designed Insightful Chat, an AI-powered assistant that reduced research time, improved time-to-value, and conversion.
  • Partnered with platform, marketing, and product leadership to define atomic information architecture, optimize conversion funnels, and raise UX maturity across the company.

Nexus Communications | 2006 – 2021
Senior UX Designer

  • Led UX redesigns for national-scale clients, increasing lead capture by 40% for corporate portals with 100K+ monthly visitors.
  • Delivered cross-industry solutions in retail, finance, pharma, and government that improved engagement, reduced friction, and met accessibility standards.
  • Championed iterative prototyping and research practices, reducing project turnaround time and improving stakeholder alignment.

Designlab | July 2019 – Present
UX Design Mentor

  • Mentored 80+ designers worldwide through one-to-one sessions, strengthening portfolios, research depth, and job placement success.

Earlier Experience

  • Designer & Developer (Laurentian Media, Nexus Graphics)
  • Contract Flash Designer (22nd Century Mindware)

cgervais.ca/portfolio
chris@cgervais.ca | LinkedIn
705-562-6948

Education & Certifications

Cambrian College, Visual & Creative Arts

NN/g Certified UX Designer

MIT Executive Education – Innovation of Products & Services: Design Thinking

Toolkit

Design & Systems
Figma, ZeroHeight, Design Systems, Prototyping

Research & Analytics
Miro, Chameleon, Heap, Usability Testing, SurveyMonkey

AI & Emerging
Prompt Engineering, AI Prototyping

Front-End Literacy
HTML, CSS, JavaScript, Accessibility (WCAG)